Terms of Service

1. Acceptance of Terms

By accessing or using the WhatsApp AI Sales & CRM platform provided by 7A Digital Solution ("Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the platform.

2. Description of Service

7A Digital Solution provides businesses with automated AI sales agents and CRM tools powered by Large Language Models and integrated with the Meta WhatsApp Business Cloud API. The platform assists in handling customer inquiries, lead qualification, and appointment/order management.

3. Client Responsibilities

As a client using our platform, you agree to:

• Strictly adhere to Meta's WhatsApp Commerce Policy and WhatsApp Business Terms of Service.
• Obtain necessary opt-in consents from your customers prior to initiating promotional or business messaging.
• Not use the platform to transmit spam, abusive, offensive, illegal, or misleading content.
• Maintain accurate and up-to-date product catalogs, pricing, and FAQ knowledge for AI training.

4. AI Response Disclaimer

Our artificial intelligence system endeavors to provide accurate and context-aware responses based on the business profile and knowledge you provide. However, AI responses may occasionally contain inaccuracies. Clients retain full responsibility for monitoring AI conversations and intervening via Human Takeover when necessary.

5. Limitation of Liability

7A Digital Solution shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the platform or temporary service outages caused by third-party API providers (e.g., Meta, AI model providers).

6. Governing Law

These Terms of Service shall be governed by and construed in accordance with applicable laws, without regard to its conflict of law principles.